ABSTRACT
Technology of telecommunication is growing rapidly recently, there are different Telecommunication Service Providers Company (TELCO) in Malaysia are offering a variety of internet and phone call packages for customer to choose based on their requirement. Due to the variety of packages emerged, customer is feeling struggle because they do not know which package to be subscribed. Therefore, this mobile application is developed to help customer to choose the most appropriate package based on their preferences. AHP is the algorithm implement in this system in order to generate a list of recommended packages for the user to choose. Firstly, user will be asked to give value for each of the criteria displayed on the screen to be compared. Based on the criteria chosen, the AHP generates a weight for each evaluation criterion according to the decision maker’s pairwise comparison of the criteria. The higher the weight, the more important the corresponding criterion. Therefore this system is developed to help users to compare between 4 packages and finally the 4 packages are ranked in decreasing order.
INTRODUCTION
Internet & Phone Call Package Selection System is a kind of Decision Making system used to help user to generate a most appropriate package based on the three criteria used which are monthly commitment, data quota and call quota. The list of recommended package is generated by using the Analytical Hierarchy Process (AHP) method.
PROBLEM STATEMENTS
- Customer is having difficulty in choosing the internet and phone call package from different telecommunication service providers due to there are too many packages are offered.
- Customer is wasting the time in searching for the most appropriate internet and phone call package that meet their requirements by travelling to every telecommunication service provider center to ask for suggestions.
- Customer is wasting the money on subscribing to the wrong package which does meet their requirements that causes the customer to keep on changing the package until fulfill their requirements.
OBJECTIVES
- To design a web-based system that is able to recommend users the most suitable internet & phone call package based on their requirements.
- To develop a decision support system that can help users in making their decision by analyzing in details on what package the user actually looking for.
- To study the concept of Analytic Hierarchy Process (AHP) in order to generate the most suitable package for user.